Warranty & Replacement Policy
In our mission to attain highest customer satisfaction, we cater to the following criteria:
- In case of cancelled order any advance amount received against the transaction is returned within 10 working days.
- In case of receiving any damaged item or incomplete order the customer is required to contact us via email at firstname.lastname@example.org within 12 hours of receiving the order. Any query after the 12 hour period will not be accepted.
The customer received a wrong product
- If a wrong product is delivered to the customer, we will get it picked up for free.
- Once the wrong product is received by us, We will dispatch the correct product within 7 working days.
- The product should be unused and the packaging should not be damaged.
- The product should be sealed in its original product packaging.
- All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product.
The Customer receives damaged goods
- Customers may claim refund if they receive damaged goods however they must provide video proof of this.
- Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good.
- In case of Mobile Phones: Mobile Performance issues, refund, replacement, and repair services will be decided and given by the Aftersales department.
- If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.
- Refund / Return / Change of product purchased from Corecart.pk will be only catered by Corecart.pk team, not at any Mi Exclusive Store.